Terms of service

Overview

This website is operated by Vellpaw. Throughout the site, the terms “we,” “us,” and “our” refer to Vellpaw.

Vellpaw provides this website, including the information, tools, products, and services available through it, subject to your acceptance of these Terms of Service and any other policies referenced on the website.

By visiting our website or placing an order, you agree to be bound by these Terms of Service.

These Terms apply to all users of the website, including visitors and customers.

Section 1 - Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state or place of residence, or that you have permission from a parent or legal guardian where required.

You may not use our products, website, or services for any illegal or unauthorized purpose or violate any applicable laws while using our services.

Section 2 - General Conditions

We reserve the right to refuse or cancel service or orders where reasonably necessary, including in cases of suspected fraud, incorrect information, inventory issues, or misuse of our website.

You agree not to reproduce, duplicate, copy, resell, or exploit any portion of the website or services without written permission from Vellpaw.

Section 3 - Products and Services

Vellpaw offers pet-related products such as toys, grooming products, and accessories through our online store.

Product availability may change without notice, and some products may be available in limited quantities.

We make reasonable efforts to display product descriptions, images, colors, features, and pricing accurately. However, the appearance of colors may vary depending on your device or screen settings.

All returns and refunds are subject to our Return & Refund Policy.

Section 4 - Payment and Cash on Delivery

Vellpaw currently accepts Cash on Delivery (COD) only for eligible orders within the United States.

No advance online payment is required when placing an order.

By placing a COD order:

  • You agree to pay the total amount due when your order is delivered.

  • The amount payable will be displayed during checkout and included in your order confirmation.

  • You are responsible for providing accurate delivery and contact information.

  • Repeated refusal of confirmed COD orders without prior cancellation may affect your eligibility to place future COD orders.

For information regarding refunds for returned COD orders, please review our Return & Refund Policy.

Section 5 - Shipping and Delivery

Vellpaw currently ships within the United States only.

Our standard shipping terms are:

  • Order Processing Time: 1 to 3 business days, Monday through Friday.

  • Transit Time: Approximately 4 to 8 business days.

  • Estimated Total Delivery Time: Approximately 5 to 11 business days.

  • Shipping Cost: Free shipping on all U.S. orders.

Estimated delivery times may be affected by carrier delays, severe weather, holidays, incorrect delivery information, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

Section 6 - Order Information

You agree to provide accurate, complete, and current information when placing an order.

We may cancel or limit an order when reasonably necessary, including when:

  • Product availability changes.

  • Incorrect product or pricing information is identified.

  • Fraudulent or suspicious activity is detected.

  • Delivery information is incomplete or invalid.

If an order is cancelled, we may attempt to contact you using the email address or phone number provided with the order.

Section 7 - Returns and Refunds

Eligible products may be returned within 30 days in accordance with our Return & Refund Policy.

Approved refunds are processed according to the refund method and timeframe described in our Return & Refund Policy.

For complete information about eligibility, return conditions, return shipping, and COD refund procedures, please review our Return & Refund Policy:

https://vellpaw.shop/policies/refund-policy

Section 8 - Third-Party Services and Links

Our website may contain links to third-party websites, services, or tools.

These third-party websites are operated independently from Vellpaw. We are not responsible for their content, privacy practices, availability, products, or services.

Your use of third-party websites is subject to their own terms and policies.

Section 9 - Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to learn more about how we collect, use, and protect personal information.

Section 10 - Errors and Updates

We make reasonable efforts to keep the information on our website accurate and up to date.

Occasionally, information may contain errors or omissions relating to product descriptions, pricing, availability, promotions, shipping information, or other details.

We reserve the right to correct inaccurate information and update website content when necessary.

If an error materially affects an order, we may contact the customer before processing or fulfilling the order.

Section 11 - Prohibited Uses

You may not use this website or its content:

  • For unlawful purposes.

  • To violate applicable federal, state, or local laws.

  • To infringe the intellectual property rights of Vellpaw or any third party.

  • To submit false, fraudulent, or misleading information.

  • To interfere with the security or operation of the website.

  • To attempt unauthorized access to our systems or services.

  • To distribute malware, viruses, or other harmful code.

Section 12 - Disclaimer and Limitation of Liability

We make reasonable efforts to provide accurate product information and reliable website services.

However, we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

To the extent permitted by applicable law, Vellpaw will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.

Nothing in these Terms is intended to limit any consumer rights that cannot legally be excluded.

Section 13 - Governing Law

These Terms of Service are governed by applicable laws of the United States and any applicable state or local laws relevant to the transaction.

Section 14 - Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, or legal requirements.

The latest version will always be published on this page.

By continuing to use the website after updates are posted, you agree to the revised Terms.

Section 15 - Contact Information

If you have questions about these Terms of Service, please contact us:

Business Name: Vellpaw
Email: support@vellpaw.shop
Phone: +1 347-889-6012
Address: 625 E 18th St, Brooklyn, New York 11226, United States
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)