Privacy policy

This Privacy Policy explains how Vellpaw collects, uses, and shares personal information when you visit or place an order through vellpaw.shop (the “Site”).

Personal Information We Collect

When you visit the Site, certain information about your device may be collected automatically. This may include information such as:

  • Web browser type

  • IP address

  • Time zone

  • Device information

  • Cookies stored on your device

  • Pages and products you view

  • Referring websites or search terms

  • Information about how you interact with the Site

We refer to this information as Device Information.

Device Information may be collected through technologies such as:

  • Cookies: Small data files stored on your device that help the Site function properly and remember certain preferences.

  • Log Files: Records that may include your IP address, browser type, Internet service provider, referring or exit pages, and date and time information.

Order Information

When you place or attempt to place an order through the Site, we may collect information necessary to process and fulfill your order, including:

  • Full name

  • Shipping address

  • Billing information where applicable

  • Email address

  • Phone number

  • Order details

  • Delivery information

Vellpaw currently accepts Cash on Delivery (COD) for eligible U.S. orders. We therefore do not require customers to provide online credit or debit card information when placing a COD order.

When we refer to Personal Information in this Privacy Policy, we mean both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information we collect to:

  • Process and fulfill your order.

  • Arrange shipping and delivery.

  • Send order confirmations and updates.

  • Communicate with you regarding your order.

  • Verify delivery information.

  • Detect or prevent suspected fraud or misuse.

  • Provide customer support.

  • Comply with applicable legal obligations.

Where permitted and based on your preferences, we may also use your information to provide updates or marketing communications about Vellpaw products and services.

We use Device Information to:

  • Improve the functionality and performance of our website.

  • Understand how visitors use our Site.

  • Identify technical issues.

  • Detect potentially fraudulent or suspicious activity.

  • Measure the effectiveness of marketing or advertising campaigns.

Sharing Your Personal Information

We may share Personal Information with service providers that help us operate our business and fulfill orders.

For example, our online store is hosted by Shopify, which provides the e-commerce platform used to operate Vellpaw.

We may also use analytics, advertising, shipping, delivery, customer support, or other service providers where necessary for the operation of our store.

These third parties may only receive information reasonably necessary to provide their services.

We may also disclose Personal Information when required to:

  • Comply with applicable laws or regulations.

  • Respond to a lawful request from a government authority.

  • Protect the rights, safety, or property of Vellpaw, our customers, or others.

  • Prevent fraud or other unlawful activity.

Cookies and Analytics

Our Site may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve the customer experience.

Depending on your location and browser settings, you may be able to manage or restrict cookies through your browser or available cookie controls.

Do Not Track

Some browsers provide a “Do Not Track” signal.

Because there is currently no universally accepted standard for responding to Do Not Track signals, our Site may not automatically change its data collection practices when such a signal is received.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your Personal Information.

These rights may include the ability to request:

  • Access to Personal Information we hold about you.

  • Correction of inaccurate information.

  • Deletion of certain Personal Information.

  • Information about how your Personal Information is used.

  • Other rights provided under applicable privacy laws.

To make a privacy request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.

Data Retention

We retain Order Information and other Personal Information only for as long as reasonably necessary to:

  • Fulfill orders.

  • Provide customer service.

  • Maintain appropriate business records.

  • Comply with legal, tax, accounting, or regulatory obligations.

  • Resolve disputes or prevent fraud.

Information may be deleted or anonymized when it is no longer required, subject to applicable legal obligations.

Data Security

We take reasonable administrative, technical, and organizational measures to help protect Personal Information against unauthorized access, loss, misuse, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Minors

The Site is not intended for children under the age of 18.

We do not knowingly collect Personal Information directly from children under 18.

If you are a parent or legal guardian and believe that a minor has provided Personal Information to us, please contact us so that we can review and, where appropriate, delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, legal requirements, or other operational needs.

Any updated version will be published on this page.

Contact Information

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Business Name: Vellpaw
Email: support@vellpaw.shop
Phone: +1 347-889-6012
Address: 625 E 18th St, Brooklyn, New York 11226, United States
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)