Shipping policy
At Vellpaw, we offer free shipping on all orders within the United States. There are no hidden fees or additional shipping charges at checkout. We strive to process and deliver your pet essentials as quickly and safely as possible.
Shipping Destinations
We currently ship only within the United States. Free shipping is available to all eligible destinations within the U.S., subject to carrier service availability. At this time, we do not offer international shipping.
Shipping Cost
Shipping is completely free. Customers will not be charged a separate shipping fee for any eligible U.S. orders. The price you see on the product page is the final price you pay.
Order Cut-off Time
Our order cut-off time is 5:00 PM (EST). Orders placed after this time will be processed on the following business day.
Processing & Handling Time
Once you place an order, our team works quickly to get it ready. Orders are typically processed and prepared for shipment within:
- 1–3 business days (Monday – Friday)
Please note: Orders are not processed, packed, or shipped on weekends or U.S. public holidays.
Transit Time
After your order has been successfully processed and handed over to the carrier, the estimated delivery time is:
- 4–8 business days (Monday – Friday)
Delivery times may vary depending on the destination, carrier availability, weather conditions, and other circumstances outside our control.
Estimated Total Delivery Time
From the moment an order is placed to the moment it arrives at your doorstep, the estimated total delivery timeframe is 5–11 business days.
This timeframe is calculated as follows:
- Handling Time: 1–3 business days
- Transit Time: 4–8 business days
Tracking Information
Once your order has been shipped, tracking information will be provided via email. Please allow up to 48 hours for the tracking information to become active in the shipping carrier’s system after you receive the tracking email.
Delivery Delays
While we work hard to deliver orders within the estimated timeframe, delivery may occasionally take longer due to circumstances outside our control. This includes severe weather, carrier delays, holidays, customs, or other transportation disruptions.
If your order has not arrived after the maximum estimated delivery timeframe, please contact our customer support team, and we will assist you promptly in tracking down your package.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.
Contact Information
Business Name: Vellpaw
Email: support@vellpaw.shop
Phone: +1 347-889-6012
Address: 625 E 18th St, Brooklyn, New York 11226, United States
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)